We are looking for an Aftersales Manager – East European Market, for our client, a worldwide reference in the handling and access platforms. Location of the candidate could be in Timisoara, Brasov, Sibiu, Cluj or Bucharest.
Main responsabilities:
- Dealer management
- Manage functionally the aftersales contacts of the dealerships based in the area (regular reviews, set up priorities in cooperation with local management, coaches them on service issues …) in accordance with the company’s objectives
- Manage the dealers of the area on all service aspects
- Technical assistance
- Elaborates technical reports for the Group After Sales department regarding specific technical issues in order the find solutions and to implement them in accordance to the processes
- Participates on site to expertise technical issues on the products. Elaborates technical solutions, confirms the works to be done to the dealers/subsidiaries
- Warranty:
- Ensures that the company warranty policy is fully implemented in the Region, in line with the processes of the company (parts return, parts waiting for return in the dealership, expertise, …)
- Processes warranty claims in the delegation limit (technical report, pre-agreement, quote checks, …)
- Training:
- Manage training of its area in accordance with the company policy.
- Participates on site to expertise technical issues on the products. Elaborates technical solutions, confirms the works to be done to the dealers/subsidiaries
- Marketing service:
- Promotes company services such as maintenance contracts, warranty extension, service offers, Identifies dealer/customer needs.
Profile:
– relevant experience in service/aftersales of machinery business
– previous experience in Eastern European markets will be an asset
– very good technical skills
– knowledge in construction or agriculture machines could be a plus
– graduate a business or engineer university with very good english in speak and write
– good command of MS Office
– driving license and willingness to travel 60% of time in allocated countries
– loyal, dedicated, hard worker, trustable person
– significant people management experience
– organisational and planning skills – strong communication skills and sense of responsibility and initiative.
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