Kapital HR is recruiting for one of its clients, major player in rental car field the following position:

Car & Network Controller

The person will be responsible to:

-maintain the appropriate car fleet mix across the network-locations throughout the main cities in Romania;

– maintain the car fleet on a safe and quality wise high status achieving high scores of customer satisfaction;

-follow-up the car reservation flow for all locations;

-evaluate the network-locations staff and to hire new if so required;

-co-operate closely with the After Sales Operational Department for the proper and on time delivery of replacement cars to the Long-Term Rental Corporate;

– optimize costs;

– enhance revenue growth opportunities at the network-locations;

-build teams and motivate Customer Service Representatives and Parking Agents, ensuring their high level of customer services.

Responsibilities:

– Ensuring that at all times and seasonal periods each location has available the appropriate car fleet mix;

-Following up and constantly improving the car fleet utilization in cooperation with Reservations/Sales department;

-Implementing processes to ensure the highest usage of the fleet;

– Conducting the recruitment of quality drivers and Customer Service Representatives for Bucharest and countryside;

– Weekly monitoring the results of Customer Service Quality surveys and ensuring all network-locations are performing on designated high standards;

– Building teams of CSRs and Parking Agents that would ensure high quality of service standards;

-Making sure that the network-locations are maintaining the standards of presentations;

-Making sure that standards of operations are applied;

– Representing the company in public auctions/tenders for new Car Rental locations;

– Following up and monitoring the usage or the car fleet;

– Following up on the prompt and efficient services/repairs are applied;

– Applying cost control and quality control methods during the service/repair term;

– responsible for the car transfers and movements across the network-locations;

– Responsible for negotiating transfers and for the agreements with multiple suppliers;

– Should pay regular visits to all network-locations across the Country, especially before high season and business peaks (summer, Xmas, Easter etc);

– Auditing and solving issues of local fleet management, customer service quality stations appearance and layout;

– Coordinating Customer Service Representatives (CSRs) and Parking Agents across all network-locations to perform local sales and increase the revenue flow based on extra Item sales, as Walk-in Rentals, additional drivers fee, extra insurances, pick up & delivery fees etc;

– Being alert on revenue growth opportunities at all network-locations;

– Monitoring closely the Competition, reacting fast on market changes;

Providing to local and International Management reports for all aspect of the business either weekly/monthly standardized or on other spot topics if requested;

– Optimizing costs /expense on his line of business;

– Complying to the local and international management requirements;

– Controlling and managing numerous suppliers (washing and parking centres, transfer / towing companies, Airport Authorities, gas stations).

Requirements:

· Degree in Business Administration, Tourism, Logistics;
· 4 + years in a similar role;
· Extravert and communicative, with very good leadership abilities;
· Outstanding organizational and Team building skills;
· Analytical mindset and good problem-solving skills;
· Quantitative ability;
· Attention to details;
· Exceptional interpersonal skills, people’s person.
· Excellent written and verbal communication both Romanian and English.

You can sens us your resume on the email: recrutare@kapitalhr.com