Kapital HR is recruiting for one of its clients working mainly – but not exclusively – on the car loan market, a dynamic person, with a good understanding and knowledge of the market in the field, for the role of Collection Officer.
To contact overdue customers by phone to recover amounts owed, applying the established techniques and quality standards;
To inform the clients on the situation of the account and to propose payment options for the debts;
To check if the payment promises are completed;
To inform clients about repayment schedules, credit agreement and payment due dates;
To inform the customers about the consequences that may occur in case of non-payment;
To check new personal data of customers (phone, address, job);
To send text messages and customer notifications.
To terminate credit agreements and process them in the computer system (change of file status, stopping penalty interest, etc.)
To track the status of enforcement files, to manage the relationship with bailiff’s offices, aiming to improve the collection rate;
To track the status of auctions (bids from the executor; tracking the auction);
To track the status of litigation files (enforcement appeals);
Excellent communication skills and interpersonal skills needed to communicate with customers;
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