Posted 3 months ago

Kapital HR is recruiting for one of its clients working mainly – but not exclusively – on the car loan market, a dynamic person, with a good understanding and knowledge of the market in the field, for the role of Collection Officer.

Job description

  • To contact overdue customers by phone to recover amounts owed, applying the established techniques and quality standards;
  • To inform the clients on the situation of the account and to propose payment options for the debts;
  • To check if the payment promises are completed;
  • To inform clients about repayment schedules, credit agreement and payment due dates;
  • To inform the customers about the consequences that may occur in case of non-payment;
  • To check new personal data of customers (phone, address, job);
  • To send text messages and customer notifications.
  • To terminate credit agreements and process them in the computer system (change of file status, stopping penalty interest, etc.)
  • To track the status of enforcement files, to manage the relationship with bailiff’s offices, aiming to improve the collection rate;
  • To track the status of auctions (bids from the executor; tracking the auction);
  • To track the status of litigation files (enforcement appeals);

Minimum requests:

  • Excellent communication skills and interpersonal skills needed to communicate with customers;
  • Reliability/responsibility, determination, adaptability
  • Organisation and prioritisation skills
  • Higher education is a plus;
  • Minimum 2 years experience in a similar position within a bank or a non-bank financial institution
  • Ability to use Microsoft Office;

We offer:

  • The opportunity to integrate in a new project with real growth possibilities in a short time, with a well-established professional growth plan
  • Attractive fixed salary and bonuses according to the results obtained
  • Laptop and work phone


Job Features

Job Category

Finance and Accounting

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