Kapital HR is recruiting for one of its clients working mainly – but not exclusively – on the car loan market, a dynamic person, with a good understanding and knowledge of the market in the field, for the role of Collection Officer.

Job description

• To contact overdue customers by phone to recover amounts owed, applying the established techniques and quality standards;

• To inform the clients on the situation of the account and to propose payment options for the debts;

• To check if the payment promises are completed;

• To inform clients about repayment schedules, credit agreement and payment due dates;

• To inform the customers about the consequences that may occur in case of non-payment;

• To check new personal data of customers (phone, address, job);

• To send text messages and customer notifications.

• To terminate credit agreements and process them in the computer system (change of file status, stopping penalty interest, etc.)

• To track the status of enforcement files, to manage the relationship with bailiff’s offices, aiming to improve the collection rate;

• To track the status of auctions (bids from the executor; tracking the auction);

• To track the status of litigation files (enforcement appeals);

Minimum requests:

• Excellent communication skills and interpersonal skills needed to communicate with customers;

• Reliability/responsibility, determination, adaptability

• Organisation and prioritisation skills

• Higher education is a plus;

• Minimum 2 years experience in a similar position within a bank or a non-bank financial institution

• Ability to use Microsoft Office;

We offer:

• The opportunity to integrate in a new project with real growth possibilities in a short time, with a well-established professional growth plan

• Attractive fixed salary and bonuses according to the results obtained

• Laptop and work phone

cv@ recrutare@kapitalhr.com