KapitalHR is recruiting HR Specialist with Polish.

Ideal candidate:

• Advanced polish language knowledge (oral and written).

• Customer service focus and strong interpersonal skills required.

• Listening skills, reliability.

• Strong analytical and problem solving skills.

• Strong verbal/written skills and attention to detail.

• Ability to consistently deliver high quality customer service in a professional manner.

• Taking initiative in a proactive manner to improve own and team work practices.

Job description:

• Answers employee, manager or candidate inquiries using the Knowledge tools and system available at the Front Office.

• Forwards employee inquiries to Tier 2 specialists when specific, in-depth functional knowledge is required.

• Completes simple Human Resources and Payroll related transactions.

• Documents and follows up all employee inquiries, issues and transactions.

• Recognizes unusual events or consistent problem areas and work with Team Lead to resolve.

• Works as a team member focusing on customer service.

• Suggests methods to update, simplify, and enhance processes, procedures, and technologies.

• Assists with the implementation of programs, policies, and services provided by the HR Shared Service by acting as an employee’s first line of contact.

• Performs review of Frequently Asked Questions to identify steps needed to answer customer inquiries.

• Supports in the development of Frequently Asked Questions based on the identification of updates or new requirements.

Please send your CV to recrutare@kapitalhr.ro