KapitalHR is recruiting HR Specialist with Polish.
• Advanced polish language knowledge (oral and written).
• Customer service focus and strong interpersonal skills required.
• Listening skills, reliability.
• Strong analytical and problem solving skills.
• Strong verbal/written skills and attention to detail.
• Ability to consistently deliver high quality customer service in a professional manner.
• Taking initiative in a proactive manner to improve own and team work practices.
• Answers employee, manager or candidate inquiries using the Knowledge tools and system available at the Front Office.
• Forwards employee inquiries to Tier 2 specialists when specific, in-depth functional knowledge is required.
• Completes simple Human Resources and Payroll related transactions.
• Documents and follows up all employee inquiries, issues and transactions.
• Recognizes unusual events or consistent problem areas and work with Team Lead to resolve.
• Works as a team member focusing on customer service.
• Suggests methods to update, simplify, and enhance processes, procedures, and technologies.
• Assists with the implementation of programs, policies, and services provided by the HR Shared Service by acting as an employee’s first line of contact.
• Performs review of Frequently Asked Questions to identify steps needed to answer customer inquiries.
• Supports in the development of Frequently Asked Questions based on the identification of updates or new requirements.
Please send your CV to email@example.com