About the role
Kapital HR is recruiting for one of its clients working mainly – but not exclusively – on the car loan market , a dynamic person, with a good understanding and knowledge of the market in the field, for the role of Collection Officer.
Responsibilities
Responsibilities
- To contact overdue customers by phone to recover amounts owed, applying the established techniques and quality standards;
- To inform the clients on the situation of the account and to propose payment options for the debts;
- To check if the payment promises are completed;
- To inform clients about repayment schedules, credit agreement and payment due dates;
- To inform the customers about the consequences that may occur in case of non-payment;
- To check new personal data of customers (phone, address, job);
- To send text messages and customer notifications.
- To terminate credit agreements and process them in the computer system (change of file status, stopping penalty interest, etc.)
- To track the status of enforcement files, to manage the relationship with bailiff’s offices, aiming to improve the collection rate;
- To track the status of auctions (bids from the executor; tracking the auction);
- To track the status of litigation files (enforcement appeals);
Requirements
Requirements
- Excellent communication skills and interpersonal skills needed to communicate with customers;
- Reliability/responsibility, determination, adaptability
- Organisation and prioritisation skills
- Higher education is a plus;
- Minimum 2 years experience in a similar position within a bank or a non-bank financial institution
- Ability to use Microsoft Office;
Benefits
Benefits
- The opportunity to integrate in a new project with real growth possibilities in a short time, with a well-established professional growth plan
- Attractive fixed salary and bonuses according to the results obtained
- Laptop and work phone
Apply for this role
Fill in the form and attach your CV. We will contact you if your profile is a match.
Kapital HR
At the level of key roles, recruitment is not a volume process. It is a business decision with direct impact on the performance, stability, and direction of an organization.
