About the role
Kapital HR is recruiting, for one of its clients, an international school, an energetic and proactive person to fill the position of Customer Care and Sales Executive.
Responsibilities
Responsibilities
- Meets the specific client support objectives of the department and of the company;
- Participates in the internal and external training sessions carried out by the company or with the company's support.
- Meets, through the tasks assigned by the manager, the personal objectives and performance indicators;
- Accurately operates the records in databases and educational platforms and constantly updates the information related to the company's clients.
- Presents the offers and provides assistance to clients;
- Analyzes the level of client satisfaction in accordance with the company's policies, using the tools communicated by superiors
- Permanently monitors the clients' situation (manages dissatisfactions or complaints, follows up on situations related to payments) and supports the educational activity according to the company's activity calendar
- Promotes the image of the company and of the services offered and participates in internal or external events specific to the field;
- Takes phone calls, messages received by email and provides the necessary information;
- Demonstrates solicitude and interest in the concrete problems raised by clients;
- Takes the clients' feedback and suggestions and forwards them to superiors together with their own proposals for improving the services offered to clients
- Identifies and proposes the best solutions, maximally convenient for all the parties involved;
- Records the clients' grievances or complaints and follows up on their resolution
- Supports any activity of building loyalty and developing relationships with the company's clients;
- Supports the company's sales activity through the quality of the relationships developed with clients;
- Follows the work procedure while being flexible at the same time, the main aim being client satisfaction
- Contributes to the implementation of sales strategies
- Provides support in carrying out the actual sales process of the services in accordance with the company's marketing policy;
- Carries out follow-up with the potential client.
- Prepares materials and actively participates in all events of interest to the company;
- Takes the requests for quotation from potential clients during events.
- Manages materials such as books, manuals, supports
- Keeps records of all the teaching materials intended for the company's clients;
- Carries out the inventory of the company's library and stock of manuals;
- Records the inflows and outflows of materials;
- Lends out, records, verifies and receives the auxiliary materials from the trainees
- Sells the books from the bookstore with books for sale, hands over the money in accordance with the internal procedures;
- Carries out protocol and secretarial activities specific to the Reception, welcomes visitors and responds to their needs;
- Redirects phone calls;
- Forwards messages (documents, fax, mail, etc.) and ensures the resolution of requests
- Collects the contributions from the company's members
- Actively participates in all meetings in which they are requested, expresses their point of view and supports the team's decisions even when they do not fully agree with them
- Collaborates with the Educational Department regarding the exchange of information necessary for the smooth running of the courses, for the correct record of the stock of books and educational materials;
- Replaces persons within the Sales department for other activities according to the tasks assigned or special events;
- Ensures the archiving of documents by developing and maintaining an adequate filing system.
Requirements
Requirements
- Higher education, specialized in economics, administration
- Good PC operation skills;
- English language – intermediate level;
- Experience in client relations, secretarial work or sales of at least 2 years;
- Problem-solving skills;
- Excellent planning and organizational skills;
- Client and results orientation;
- Communication and negotiation skills;
- Personal initiative and involvement;
- The ability to work both individually and in a team
- Desire for personal development;
- Flexibility and a positive attitude in the way of approaching and solving professional tasks.
Apply for this role
Fill in the form and attach your CV. We will contact you if your profile is a match.
Kapital HR
At the level of key roles, recruitment is not a volume process. It is a business decision with direct impact on the performance, stability, and direction of an organization.
