About the role
Kapital HR is looking for a friendly, client-oriented person with excellent
communication skills for the role of Client Support Specialist, for one of our
clients. If you have a passion for providing quality assistance and for developing solid relationships with clients,
this is a perfect opportunity for you.
Responsibilities
Responsibilities
- Providing efficient and professional support to clients via phone, email and chat.
- Quick response to clients' questions and concerns, providing appropriate solutions and assistance.
- Efficient recording and management of clients' requests and complaints.
- Efficient communication with internal departments to resolve clients' problems in a timely manner.
- Identifying and reporting client trends and feedback for the continuous improvement of services.
Requirements
Requirements
- Excellent verbal and written communication skills.
- Previous experience in the field of client support or client relations is an advantage.
- The ability to manage tense situations and to resolve clients' problems efficiently.
- Positive attitude, patience and empathy towards clients' needs.
- Teamwork skills and adaptability to a dynamic environment.
- Advanced level of English.
Benefits
Benefits
- Opportunities for professional development and advancement within the company.
- Friendly and supportive work environment.
- Competitive salary package and additional benefits.
Apply for this role
Fill in the form and attach your CV. We will contact you if your profile is a match.
Kapital HR
At the level of key roles, recruitment is not a volume process. It is a business decision with direct impact on the performance, stability, and direction of an organization.
