About the role
For one of our clients, a company specialized in providing high-quality catering services in industrial environments, we are recruiting an energetic professional gifted with leadership skills, to fill the position of Regional Operations Manager.
We are looking for a person with solid experience in the industrial catering industry, to coordinate and develop the operations in three locations that are very important for our client.
Responsibilities
Responsibilities
- Coordinating and managing operations, ensuring compliance with quality standards and customer satisfaction
- Recruiting, training and supervising the management team of each location, ensuring that the staff has the skills and knowledge necessary to provide high-quality services
- Developing and implementing business growth strategies in line with the company's objectives
- Monitoring the operational and financial performance of each location and reporting it to the management team
- Ensuring that the implemented systems (Quality, Food Safety) are observed.
- Identifying and resolving operational problems and handling customer complaints in a prompt and satisfactory manner;
- Managing the relationship with the end consumer in collaboration with the Unit Managers at the locations;
- Planning the staff for the smooth running of the serving activities;
- Planning, coordinating, leading and controlling the activity of the locations so that the financial results fall within the estimated plan (budget);
- Setting the menu together with the Unit Managers, so as to ensure the variety and quality of the products, in line with the client's expectations.
- Establishing together with the Unit Managers the plan of measures, in view of observing the Food Cost.
- Leading the activity based on internal procedures and continuously ensuring the good and correct functioning of the operational activity.
Requirements
Requirements
- Relevant experience in the field of catering or hospitality;
- Excellent organizational and planning skills;
- The ability to work under pressure and to manage multiple projects simultaneously;
- Customer orientation and excellent communication skills;
- Leadership skills and the ability to motivate the team;
- Solid knowledge of cost and budget management;
- Availability to travel.
Apply for this role
Fill in the form and attach your CV. We will contact you if your profile is a match.
Kapital HR
At the level of key roles, recruitment is not a volume process. It is a business decision with direct impact on the performance, stability, and direction of an organization.
