About the role
KapitalHR is looking for one of its clients from hospitality, a 4 star hotel from Sinaia, an experienced and customer oriented Reception Manager.
Responsibilities
Responsibilities
- To ensure that clients are received in an excellent and professional manner and that all reception areas operate a high quality service at all times.
- To supervise the professional greeting of clients and visitors, to the highest standards.
- To manage room reservations ensuring that the bookings team are processing all enquiries accurately.
- Recruitment, induction and training of receptionists and meeting room co-ordinator.
- Appraisals and performance management of staff, including monthly meetings.
- Leading, monitoring, motivating and inspiring the team; providing guidance and support.
- Review of existing standards&procedures while implementing new best practices to ensure a seamless delivery of Front of House Service.
- On-going development of skills and knowledge for the front office team.
- Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary.
- Manage the implementation for any change or upgrade in software systems.
- Supervise the co-ordination of VIP Functions and events.
Apply for this role
Fill in the form and attach your CV. We will contact you if your profile is a match.
Kapital HR
At the level of key roles, recruitment is not a volume process. It is a business decision with direct impact on the performance, stability, and direction of an organization.
